What should I do if doors arrive damaged?

Take photos of the outer carton, the packing list and the damaged door within 48 hours of unpacking, and send them to your sales engineer with the container number. We compare the photos with the loading photos taken at our factory to separate transit damage from loading fault.

If the damage happened on our side, we ship replacement panels or parts with your next container at no cost, or credit them on the proforma invoice. If the damage is from the carrier, we provide the documents your forwarder needs to file the insurance claim. We inspect every unit before loading, so serious damage is rare in practice.