How quickly will your team respond to technical questions?

Our sales engineer replies within one working day on WhatsApp, WeChat or email, usually within a few hours during China business time (GMT+8). Engineering questions involving drawings, certification or structural checks are answered within two working days, with the relevant calculation or drawing note attached.

For active projects we set up a shared group chat with the engineer, QC and production planner, so issues are visible to the whole team instead of bouncing between people. During installation our engineer joins a video call on the same working day if your site team sends photos before 4 p.m. China time.